Resly handles routine questions, asks for missing details on messy ones, and hands the rest to a human with the context they need. It answers from policy instead of inventing one.
5 min
to point Resly at your docs and get a working chat
24/7
coverage for the questions you'd rather not page someone for
3
jobs: answer, collect, route
What we build
We start from patterns we've shipped before, then bend them around your data, your access rules, and the way your team already moves.
Customers ask. Resly answers from your help center, pricing pages, policies, and PDFs, then shows where it found the answer.
Resly turns questions the docs cannot answer into real cases with order numbers, account details, and urgency.
Resly routes sensitive, ambiguous, or expensive cases to a person with the transcript, intent, and a recommended next step.
How it runs
The agent indexes your existing material, finds the right context, answers when it can, and steps aside when it should.
STEP 01
Crawl public pages, import docs, and connect the material customers ask about. Your existing writing becomes the foundation.
STEP 02
The model sees the right passage before it writes an answer. It uses approved sources instead of loose memory.
STEP 03
Resolve easy questions, ask for missing details on messy ones, and open a real case for the rest.
STEP 04
Hand off with full context. Use incoming questions to sharpen docs, prompts, and routing rules.
The careful bit
Support agents fail when they guess. We design around grounded answers, visible escalation, scoped actions, and metrics your support lead can review.
Responses are tied to your documentation and retrieval context.
When the answer is missing, risky, or account-specific, Resly asks a clarifying question or escalates. It doesn't guess.
Whoever picks up the handoff gets the customer's goal, the details collected, the transcript, and a recommended next move.
Resly sends the case to your helpdesk, CRM, form stack, or email queue in the format the next system expects.
Next step
Bring us a process you'd want to rethink. We'll walk through what's possible, what isn't, and the smallest piece worth building first.
