Helm handles routine questions, asks for missing details on messy ones, and hands the rest to a human with the context they need. It answers from approved knowledge instead of inventing policy.
1 agent
for website chat, website voice, WhatsApp, and Zalo beta
24/7
coverage for the questions you'd rather not page someone for
3
jobs: answer, collect, route
What we build
We start with patterns we know, then adapt them to your data, access rules, and current process.
Customers ask. Helm answers from your help center, pricing pages, policies, and PDFs, then shows where it found the answer.
Helm turns questions the docs cannot answer into real cases with order numbers, account details, and urgency.
Helm routes sensitive, ambiguous, or expensive cases to a person with the transcript, intent, source context, and a recommended next step.
How it works
The agent indexes your existing material, finds the right context, answers when it can, and steps aside when it should.
STEP 01
Crawl public pages, import docs, and connect the material customers ask about. Your existing writing becomes the foundation.
STEP 02
The model sees the right passage before it writes an answer. It uses approved sources instead of loose memory.
STEP 03
Resolve easy questions, ask for missing details on messy ones, and open a real case for the rest.
STEP 04
Hand off with full context. Use incoming questions to sharpen docs, prompts, and routing rules.
Safeguards
Support agents fail when they guess. We design around grounded answers, visible escalation, scoped actions, and metrics your support lead can review.
Responses are tied to your documentation and retrieval context.
When the answer is missing, risky, or account-specific, Helm asks a clarifying question or escalates. It doesn't guess.
Whoever picks up the handoff gets the customer's goal, the details collected, the transcript, and a recommended next move.
Helm sends the case to your inbox, helpdesk, CRM, form stack, or email queue in the format the next system expects.
Next step
Bring us a process you want to improve. We'll talk through what is practical and what to build first.
