Resly handles the routine questions, asks for the missing details on the messy ones, and hands the rest to a human with the context they actually need. No invented policy, no dead ends.
5 min
to point Resly at your docs and get a working chat
24/7
coverage for the questions you'd rather not page someone for
3
things it does — answer, collect, route
What we build
We start from patterns we've shipped before, then bend them around your data, your access rules, and the way your team already moves.
Customers ask. Resly answers from your help center, your pricing pages, your policies, your PDFs — and tells you exactly where it found the answer.
When the question can't be answered from the docs, Resly turns the conversation into a real case — order numbers, account details, urgency, the lot.
Sensitive, ambiguous, or expensive — the things AI shouldn't touch — get routed to a person with the transcript, intent, and a recommended next step.
How it runs
The agent indexes what you've already written, finds the right context, answers when it can, and steps aside when it shouldn't.
STEP 01
Crawl public pages, import docs, connect the material customers already ask about. Whatever you've already written becomes the foundation.
STEP 02
The right passage lands in front of the model before the answer gets generated. Nothing improvised, nothing pulled from somewhere it shouldn't be.
STEP 03
Resolve the easy ones. Ask for the missing details on the messy ones. Open a real case for the rest.
STEP 04
Hand off with full context. Use the real questions coming in to sharpen the docs, the prompts, and the routing rules over time.
The careful bit
Support agents are easy to build and easy to get wrong. We design around grounded answers, visible escalation, scoped actions, and the metrics that tell you it's actually working.
Responses are tied to your documentation and the retrieval context — not whatever the model happens to remember.
When the answer is missing, risky, or account-specific, Resly asks a clarifying question or escalates. It doesn't guess.
Whoever picks up the handoff gets the customer's goal, the details collected, the transcript, and a recommended next move.
Helpdesk, CRM, forms, email — Resly drops the case where it needs to land, in the format the next system expects.
Next step
Bring us a process you'd want to rethink. We'll walk through what's possible, what isn't, and the smallest piece worth building first.
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