Your demand arrives in WhatsApp, Instagram, and Messenger. Slow replies, inconsistent qualification, manual booking, and scattered admin views cost you the booking. We install the concierge and operations layer.
24/7
the concierge answers when your staff can't
1 view
bookings, payments, and field work in one operator dashboard
Week 2-4
first production win ships, then the platform scales in phases
What we build
We start from patterns we've shipped before, then bend them around your data, your access rules, and the way your team already moves.
Answers service questions from your menu and policies, guides selection, collects booking details, and takes payment in the channels your customers use.
An operator dashboard shows bookings, payments, exceptions, and the conversations behind them, so your team sees what happened and what needs a hand.
Field staff see their jobs; dispatch gets recommendations and humans approve. The agent suggests, your team decides, and status flows back into one place.
How it runs
Demand comes in through the channels you already run. The concierge answers, books, and collects payment; edge cases route to staff; admin sees everything; and field work gets assigned with human approval.
STEP 01
The concierge answers from your service menu and policies in the channel the customer chose.
STEP 02
Details collected, a slot booked, payment completed. Edge cases the agent isn't sure about are routed to your staff.
STEP 03
Bookings, payments, and conversations land on one operator dashboard, with exceptions queued for humans to resolve.
STEP 04
Jobs are assigned with human approval. Dispatch intelligence recommends the next move; your team makes the call.
The careful bit
This system is in staged rollout with a multi-vertical home-services business, replacing Meta-ads-to-WhatsApp sprawl with one governed flow. We instrument response time, inquiry-to-booking conversion, admin hours saved, and handoff rate from launch.
Staff approve refunds, edge cases, and dispatch sign-off while the agent handles the rest.
The concierge can only do what you've allowed. Permissions are explicit, and anything outside them goes to a person.
Every conversation, booking, and handoff is logged so you can see what the system did and why.
Service menu, pricing, and policies stay yours and stay current. The agent answers from what you've set, not what it guesses.
Next step
Bring us a process you'd want to rethink. We'll walk through what's possible, what isn't, and the smallest piece worth building first.
